For Pet Owners
Your veterinary hospital may partner with VetWise to provide after-hours, overflow, and triage support for clients and their animals.
How VetWise Supports Your Veterinary Hospital
Many veterinary hospitals partner with VetWise as part of their continuity-of-care and support systems for clients and their pets. VetWise may assist with after-hours concerns, overflow support during busy periods, and triage guidance when additional support is needed.
Your first point of contact should always be your veterinary hospital or clinic. If your veterinary team partners with VetWise, you may be connected to our team through your hospital's phone system or directed to our website or number by your veterinary team when appropriate.
If your veterinary hospital has partnered with VetWise and you are unable to connect through their regular process, our team may still be available to assist at 1 (888) 243-1411.
How the Process Works
1. Contact Your Veterinary Team
Begin by contacting your veterinary hospital or clinic using their regular phone number. If your veterinary team partners with VetWise, you may be connected to our team on their behalf for after-hours, overflow, or triage support.
If your veterinary hospital has partnered with VetWise and you are unable to connect through their regular process, our team may still be available to assist at 1 (888) 243-1411.
2. Speak with Licensed Veterinary Professionals
Registered Veterinary Technicians (RVTs), working on behalf of your veterinary hospital, will assess your animal's situation and help determine the most appropriate next steps.
3. Receive Support Coordinated with Your Veterinary Team
If your animal requires emergency care, guidance will be provided to help direct you to the most appropriate in-person emergency facility. For concerns that may not require immediate emergency care, guidance and follow-up recommendations may be coordinated with your veterinary hospital or clinic where appropriate. Documentation from your interaction is shared with your veterinary hospital to support continuity of care with your regular veterinarian and veterinary team.
4. Veterinary Consultation When Appropriate
When appropriate and supported by provincial or state regulations, licensed veterinarians working in coordination with your veterinary hospital's support process are available to provide a telemedicine consultation and additional guidance.
Common Questions
How does my veterinary hospital use VetWise?
Veterinary hospitals that partner with VetWise may connect clients to our team for after-hours, overflow, or triage support when appropriate. If your veterinary hospital has partnered with VetWise and you are unable to connect through their regular process, our team may still be available to assist at 1 (888) 243-1411.
Why should I contact my veterinary hospital or clinic first?
VetWise is designed to support participating veterinary hospitals and help maintain continuity of care with your regular veterinarian and veterinary team. Contacting your hospital or clinic first helps ensure the most appropriate coordination of care for your pet.
Is VetWise a replacement for my regular veterinarian?
No. VetWise supports participating veterinary hospitals by helping provide triage, overflow, and after-hours support for clients and animals when additional guidance is needed. VetWise does not replace your regular veterinarian or in-person veterinary care.
How does VetWise support continuity of care?
VetWise functions as an extension of participating veterinary hospitals and their support teams. Interactions are documented and shared with your veterinary hospital to help support continuity of care and communication with your regular veterinarian and veterinary team. Think of VetWise as part of your veterinary hospital's extended and after-hours support system.
What if my pet requires emergency care?
If an assessment indicates that immediate in-person emergency care is needed, guidance will be provided to help direct you to the most appropriate emergency veterinary facility.
Is there a fee for VetWise support?
RVT triage support is currently available at no cost to clients of participating veterinary hospitals. If your animal requires a telemedicine consultation with a licensed veterinarian, a consultation fee will apply. Your veterinary team or the VetWise team will explain any applicable fees before a telemedicine consultation proceeds.
Can VetWise assist if I do not currently have a regular veterinarian?
In some situations, VetWise may be able to assist pet owners who do not currently have access to a participating veterinary hospital or regular veterinarian. This may include after-hours concerns, access limitations, or situations where additional veterinary support is needed.
When ongoing or in-person care is required, clients are directed to establish a relationship with a local veterinary hospital to help support continuity of care.
Questions about your veterinary hospital's support process?
Please contact your veterinary hospital or clinic directly for information regarding their services and support processes. If your veterinary hospital partners with VetWise and you are unable to connect through their regular process, our team may still be available to assist at 1 (888) 243-1411.
Support for Large Animal and Non-Traditional Species Clients →
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