For Pet Parents
Your veterinary hospital partners with VetWise for after-hours support.
How to Reach Your Hospital's After-Hours Team
Many veterinary hospitals use VetWise to provide after-hours support for their clients. Here's how it works:
Your first call should always be to your hospital's main phone number. Most hospitals that use VetWise will automatically connect you to our team through their phone system — you don't need to do anything differently.
If your hospital is closed or unavailable and you are not directed to after-hours support, you can reach us directly at 1 (888) 243-1411.
What to Expect
1. Call Your Hospital
Start by calling your veterinary hospital's main phone number. If they use VetWise for after-hours support, you'll hear a greeting identifying your hospital and be connected to our team automatically.
If you're unable to reach your hospital and aren't forwarded to after-hours support, call us at 1 (888) 243-1411.
2. Speak with Licensed Professionals
Our team of licensed Registered Veterinary Technicians (RVTs), working on behalf of your hospital, will assess your pet's situation and determine the best course of action.
3. Receive Guidance Coordinated with Your Hospital
If your pet needs emergency care, we'll direct you to the nearest emergency clinic immediately. For non-emergencies, we'll provide reassurance and can schedule a follow-up appointment at your hospital for the next available time. A complete record of your call is shared with your hospital so your regular veterinarian has full context.
4. DVM Consultation When Needed
If your situation requires veterinary medical advice, our licensed DVMs are available to provide immediate consultation and guidance — again, coordinated with your hospital's care team.
Common Questions
How do I access VetWise services?
Call your veterinary hospital's main phone number. If your hospital uses VetWise, you'll be connected to us automatically after hours. If your hospital is closed or unavailable and you aren't directed to after-hours support, you can call us directly at 1 (888) 243-1411 — but please try your hospital first.
Can I call VetWise directly?
Your first call should always be to your veterinary hospital. Most hospitals that work with VetWise will connect you to us automatically through their phone system. If you're unable to reach your hospital or aren't being forwarded to after-hours support, you're welcome to call us at 1 (888) 243-1411 so we can help you and notify your hospital.
Is this a replacement for in-person visits?
No. VetWise provides after-hours support to help you determine if your pet needs emergency care or if their issue can wait for an appointment at your regular hospital.
How does VetWise work with my regular veterinarian?
VetWise works as an extension of your veterinary hospital. We follow your hospital's protocols, and all interactions are documented and shared with your hospital's team to ensure continuity of care. Think of us as your hospital's after-hours staff.
What if my pet needs emergency care?
If our assessment determines your pet needs immediate emergency care, we'll direct you to the nearest emergency veterinary clinic and can coordinate with them if needed.
Is there a cost for this service?
Your veterinary hospital covers the cost of VetWise services. Check with your hospital about any specific policies regarding after-hours consultations.
Have questions about your hospital's after-hours care?
Contact your veterinary hospital directly.
If your hospital is closed or unavailable, call us at 1 (888) 243-1411.
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